D.W. Nye is a family run business that has established itself as a leading local building materials supplier to both trade and retail customers alike.

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We are currently recruiting for a Plumbing Sales Assistant to join our team at our Kingsfold Depot.

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Main purpose:

To serve customers by selling products to meet customer needs.

Main Duties:

• Participate in the day-to-day running of the trade counter, shop and sales office.

• Advise and recommend appropriate products.

• Assist customers in the selection and purchase of items.

• Follow policies and procedures relating to documentation for cash and account transactions and stock movements.

• Load materials into customer vehicles as required.

• Giving expert advice to customers regarding products.

• Assist with regular stock checks and annual stock takes.

• Dealing with telephone and email inquiries, quotations, and orders.

• Handling customer complaints in a professional and diplomatic way.

• Follow cashing up procedures at the end of the day.

• Any other reasonable management request.

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Essential Requirements:

• Good interpersonal skills.

• Good numeracy skills.

• Able to demonstrate knowledge of Plumbing and Heating products and their application.

• Experience of working in a sales and customer-focused environment.

• Experience of and proficiency in using a till system.

• Experience of and proficiency in the use of email.

• Able to develop positive, ongoing relationships with repeat customers.

• Able to identify additional sales opportunities on the spot.

• Able to deal with customer queries and complaints in a polite and courteous manner.

• Self-starter and able to take initiative regarding levels of stock.

• Detail conscious.

• Able to manually lift and carry loads as required

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• Hours of work are Monday to Friday from 07.00am to 17.00pm with a one hour break and 1 in 3 Saturdays from 08.00am to 12.00pm