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IT HELPDESK SUPERVISOR

Chichester, Head Office | Full Time | 40hpw

We are recruiting for an IT Helpdesk Supervisor to start as soon as possible at our Head Office. The successful candidate will have a burning passion for IT and a minimum 18 months experience in a similar IT Support/Service desk role. You will possess excellent organisational skills and be comfortable working to deadlines on a busy IT helpdesk answering/assigning calls and tickets and be a point of escalation to the helpdesk technicians. Ensuring SLAs are adhered to and call waiting times kept to a minimum.

Key Skills

  • Helpdesk Management

  • Call Triaging/Prioritisation

  • Asset Management

  • Documentation and Process Management

  • Basic understanding of Server/Client Setups

  • General Active Directory Knowledge

  • Basic Networking

  • General Understanding of Cloud Computing

  • General Understanding of Virtualisation

  • PC and Desktop Hardware

  • Windows 10/11

  • Windows Server 2019/2022

Desirable Skills

  • Mobile Device Management (Android/iOS)

  • Cyber Security

  • VoIP

  • Scripting/Automation

Hours of work are Monday to Friday from 7.30am to 4.30pm with a one hour break for lunch

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