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Plumbing sales assistant
Nyes Kingsfold | Full Time | 46.33hpw
Duties & Responsibilities:
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Participate in the day-to-day running of the trade counter, shop and sales office.
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Advise and recommend appropriate products.
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Assist customers in the selection and purchase of items.
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Follow policies and procedures relating to documentation for cash and account transactions and stock movements.
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Load materials into customer vehicles as required.
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Giving expert advice to customers regarding products.
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Assist with regular stock checks and annual stock takes.
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Dealing with telephone and email inquiries, quotations, and orders.
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Handling customer complaints in a professional and diplomatic way.
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Follow cashing up procedures at the end of the day.
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Any other reasonable management request.
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Essential Requirements:
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Good interpersonal skills.
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Good numeracy skills.
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Able to demonstrate knowledge of Plumbing and Heating products and their application.
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Experience of working in a sales and customer-focused environment.
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Experience of and proficiency in using a till system.
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Experience of and proficiency in the use of email.
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Able to develop positive, ongoing relationships with repeat customers.
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Able to identify additional sales opportunities on the spot.
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Able to deal with customer queries and complaints in a polite and courteous manner.
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Self-starter and able to take initiative regarding levels of stock.
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Detail conscious.
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Able to manually lift and carry loads as required.
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Hours of work are Monday to Friday from 07.00am to 17.00pm with a one hour break and 1 in 3 Saturdays from 08.00am to 12.00pm
