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plumbing sales assistant

Kingsfold Depot | Full Time | Ave 46.3 Hours 

D.W. Nye is a family run business that has established itself as a leading local building materials supplier to both trade and retail customers alike.

We are currently recruiting for a Plumbing Sales Assistant to join our team at our Kingsfold Depot.

Main purpose:

To serve customers by selling products to meet customer needs.

Main Duties:

  • Participate in the day-to-day running of the trade counter, shop and sales office.

  • Advise and recommend appropriate products.

  • Assist customers in the selection and purchase of items.

  • Follow policies and procedures relating to documentation for cash and account transactions and stock movements.

  • Load materials into customer vehicles as required.

  • Giving expert advice to customers regarding products.

  • Assist with regular stock checks and annual stock takes.

  • Dealing with telephone and email inquiries, quotations, and orders.

  • Handling customer complaints in a professional and diplomatic way.

  • Follow cashing up procedures at the end of the day.

  • Any other reasonable management request.

Essential Requirements:

  • Good interpersonal skills.

  • Good numeracy skills.

  • Able to demonstrate knowledge of Plumbing and Heating products and their application.

  • Experience of working in a sales and customer-focused environment.

  • Experience of and proficiency in using a till system.

  • Experience of and proficiency in the use of email.

  • Able to develop positive, ongoing relationships with repeat customers.

  • Able to identify additional sales opportunities on the spot.

  • Able to deal with customer queries and complaints in a polite and courteous manner.

  • Self-starter and able to take initiative regarding levels of stock.

  • Detail conscious.

  • Able to manually lift and carry loads as required

  • Hours of work are Monday to Friday from 07.00am to 17.00pm with a one hour break and 1 in 3 Saturdays from 08.00am to 12.00pm

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