We are seeking a commercially driven Ecommerce Trading & Operations Manager to take ownership of day-to-day online trading performance. This role will be responsible for revenue delivery, promotions, pricing governance, supplier onboarding, and ensuring a smooth end-to-end customer journey.

This is a pivotal role focused on execution, optimisation, and performance delivery across multiple ecommerce sites.

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Key Responsibilities

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Trading Performance Ownership

• Own weekly and monthly ecommerce revenue performance.

• Monitor and optimise KPIs including conversion rate, AOV, traffic, margin, and basket mix.

• Analyse trading trends and identify opportunities for uplift.

• Deliver clear weekly trading reports and insights to the Head of Ecommerce.

 

Promotions & Commercial Planning

• Plan and execute promotional campaigns in line with commercial objectives.

• Coordinate promotional activity across product categories and customer segments.

• Ensure promotional mechanics are correctly configured and commercially viable.

• Evaluate promotional performance and ROI.

 

Pricing & Margin Monitoring

• Work closely with Commercial and Buying teams to ensure pricing accuracy online.

• Monitor margin performance and highlight risks or opportunities.

• Support pricing strategy implementation across ecommerce channels.

• Ensure pricing consistency between online and branch where required.

 

Supplier Onboarding to Ecommerce

• Support the onboarding of new suppliers and product ranges to ecommerce.

• Coordinate with the Product Data & Merchandising function to ensure product readiness.

• Ensure supplier content, pricing, and availability are ecommerce-ready.

• Identify opportunities to expand online range with key suppliers.

 

Customer Journey & Operational Issue Management

• Monitor checkout performance and customer drop-off points.

• Identify and resolve friction points in the online journey.

• Work closely with IT, Customer Service, and Operations to resolve ecommerce-related issues.

• Ensure stock, delivery messaging, and availability are accurately reflected online.

 

Cross-Functional Collaboration

• Work closely with:

• Product Data & Merchandising on range performance

• Digital Marketing on campaign alignment and landing page performance

• Operations on fulfilment and delivery communication

• Finance on margin and profitability tracking

• Act as the operational bridge between ecommerce and the wider business.

 

What We’re Looking For

• Experience in ecommerce trading, online merchandising, or ecommerce operations.

• Strong commercial awareness with experience delivering revenue targets.

• Confident working with data, reports, and performance analytics.

• Experience managing promotions and pricing in an ecommerce environment.

• Strong organisational skills and attention to detail.

• Comfortable working in a fast-moving, product-heavy environment.

• Experience with Magento sites desirable

• Experience within builders’ merchants, construction materials, B2B ecommerce, or complex physical product businesses is advantageous.

 

Personal Attributes

• Commercially driven and results-focused.

• Analytical and data-literate.

• Proactive problem solver.

• Detail-oriented with strong execution skills.

• Confident communicator across departments.

• Able to manage multiple priorities across multiple websites.

 

Why Join Us?

• Be central to the growth of a scaling ecommerce operation.

• Take ownership of revenue performance across multiple sites.

• Work within a supportive, growing digital team.

• Opportunity to shape and refine ecommerce processes in a traditional industry.

 

Some of our additional benefits include:

• Opportunity to join Company Pension Scheme

• Death in Service Benefit

• Staff Discount Scheme

• Company Bonus Scheme

• Access to our money saving platform with Large Retailers

• 24 Days holiday plus bank holidays plus Long Service Days

• Enhanced maternity and paternity pay

• Staff Events

 

Hours of work are Monday to Friday from 08.00am to 17:00pm with one hour unpaid break for lunch