We are looking for an experienced Credit Control professional to join our team as Credit Control Supervisor. Reporting to the Credit Control & Business Improvement Manager, this is a hands-on role combining Credit Control with day-to-day support and coordination of the team

​

Duties to Include

​

• Work alongside the Credit Administrators, handling calls, customer queries and debt collection.

• Coordinate workloads, priorities and departmental telephone cover.

• Oversee payment allocations, payment plans, unallocated cash and relevant interest charges.

• Support complex and higher-risk accounts and liaise with internal and external debt recovery.

• Work closely with customers, depots and colleagues to resolve account issues.

• Manage team rotas, timesheets and holiday coordination.

• Keep the Credit Control & Business Improvement Manager updated on key priorities, risks and issues.

• Support consistent processes and continuous improvement.

 

To be successful in the role, you must:

​

• Have previous Credit Control experience is essential.

• Be a proactive, organised and confident communicator with strong debt collection and customer account experience

• Able to manage conflicting priorities and support colleagues.

• Previous supervisory or senior Credit Control experience is desirable, although an experienced Credit Controller ready to step up will also be considered.

 

Hours of work are Mondays from 07:00am to 13:30pm and Tuesday to Friday from 07:00am to 16:00pm with a one hour unpaid break for lunch each day.